Forgot Password? Print

In case you forget your login credentials (password / username / email address / answer to secret question /two-factor authentication code), please go ahead and open a ticket to our support team. You can also take the assistance of our live chat to assist you. 


Link to the ticket is given below:
https://www.aeserver.com/my/submitticket.php



You can also click the link below to request for a new password:
https://www.aeserver.com/my/pwreset.php



Note: If you do not have access to your device that was used as 2FA, we will need to pass you through an intensive identity verification process which can take upto 7 days and might require legal documents to be notarized (upto the UAE courts level) and sent via registered and tracked mail. Therefore we recommend to take extra care to save your backup codes incase you lose your 2nd factor device.