Full e-mail message headers provide invaluable information when trying to track down a problem. This guide will show you how to view full headers in several popular e-mail clients and online e-mail services.
Once the full headers are in view you can copy and paste them for your own reference or in an e-mail to our support department when requesting assistance.
Outlook Express 5 and 6
- Right click on the message and click on Properties.
- Click on the Details tab and click the Message Source button.
Windows Mail (Vista) and Windows Live Mail (Windows 7)
- In the list of messages, right-click on the message in question and choose Properties.
- In the Properties window click on the Details tab.
- The headers will be displayed in the section labeled Internet headers for this message.
Outlook 98, 2000, and 2003
- Open the message in its own window by double clicking on it in the list of messages.
- Click on View, then Options in the message’s menu bar.
- Near the bottom of the Options screen is a section labeled Internet Headers that contains the full message headers.
Outlook 2007 and above (Ribbon Interface)
- Open the message in its own window by double clicking on it in the list of messages.
- In the window click the small arrow just to the right of Options.
- The Message Options screen contains a section labeled Internet headers.
Outlook 2010, 2013
- Open the message in its own window by double clicking on it in the list of messages.
- Click on the File tab.
- In the File window, click Properties.
Mozilla Thunderbird
- Open the message in its own window by double clicking on it in the list of messages.
- In the menu bar, select View, then Headers, and click All.
- Alternatively, try clicking on View followed by Message Source.
Mac Mail (a.k.a Mail a.k.a Mail.app)
- Open the message in its own window by double clicking on it in the list of messages.
- In the menu bar, click on View, then Message, then Raw Source.
Entourage 2004
- Open the message in its own window by double clicking on it in the list of messages.
- In the menu bar, click on View and then Internet Headers.
Entourage 2008
- Open the message in its own window by double clicking on it in the list of messages.
- In the menu bar, click on Message and then Internet Headers.
Gmail Web Interface
- Open the message in question by clicking on it in the list of messages.
- Click on the small downward facing arrow next to the Reply button at the top right of the message.
- On the menu that appears click on Show original.
Yahoo E-Mail Web Interface
- Open the message in question by clicking on it in the list of messages.
- Click on the link marked Full Headers.
Windows Live Hotmail Web Interface
- Right click on the message in question while viewing the list of messages.
- On the menu that appears click on View Source.
Hotmail Classic Web Interface View
- While in the main interface click on Options, then Preferences.
- Scroll down to the Headers section and select Advanced Headers.
- The classic view will now display full headers when viewing messages normally.
SquirrelMail
- Open the message in question by clicking on it in the list of messages.
- Click on the link marked View Full Header in the Options section at the top of the message.
Horde
- Open the message in question by clicking on it in the list of messages.
- Click on the link marked Show All Headers.
RoundCube
- Open the message in question by clicking on it in the list of messages.
- Click on the link marked Message Source.
